Refund Policy

1. Deposits

A 50% deposit is required before work begins on website projects. This deposit is non-refundable once work has commenced, as it covers initial setup, consultation, and project reservation time.

2. Website Projects

If you cancel a website project before work has begun, your deposit will be refunded in full. Once work has started, the deposit is non-refundable. The remaining balance is due upon completion. If we fail to deliver the agreed scope of work, you are entitled to a full refund of all amounts paid.

3. IT Support Services

Pay-as-you-go IT support is billed after the work is completed. If you are unsatisfied with the service provided, please contact us within 7 days and we will work to resolve the issue or issue a refund for that session.

Monthly support plans can be cancelled at any time with 14 days’ notice. Any payments already made for the current month are non-refundable, but you will continue to receive support until the end of the paid period.

4. Business Automation

Automation setup fees are non-refundable once work has commenced. Ongoing automation service fees are billed monthly and can be cancelled with 14 days’ notice.

5. Exceptions

We consider refund requests on a case-by-case basis if there are exceptional circumstances. Please contact us to discuss your situation.

6. How to Request a Refund

To request a refund, please email us at hello@magicitsolutions.co.uk with your name, the service you purchased, and the reason for your request. We will respond within 7 working days.

7. Consumer Rights

This refund policy does not affect your statutory rights under UK consumer law. If you believe you are entitled to a refund under your legal rights, please contact us and we will honour our obligations.